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Shipping & Service Delivery Policy

Last Updated: 14/11/2025

Welcome to Sainik Setu, a digital platform connecting senior citizens, ex-servicemen, and verified service providers offering reliable and compassionate care services. This Shipping & Service Delivery Policy explains how bookings, inquiries, and digital communications are processed and delivered through our platform. Please read this policy carefully to understand how we manage timelines, confirmations, and service fulfillment.

1. Nature of Services

Sainik Setu is an online platform that facilitates access to verified services such as:

  1. Old Age Homes
  2. Home Nursing & Healthcare Assistance
  3. Legal and Financial Well-being Support
  4. Career Opportunities for Ex-Servicemen
  5. Holiday Homes and Retirement Stays

We do not ship or deliver physical goods. All services are provided digitally or through verified service providers.

2. Service Confirmation

2.1 Booking Confirmation

  1. When you make a booking or enquiry through our website, you will receive an on-screen confirmation along with an email or SMS notification (if applicable).
  2. The confirmation includes details such as service name, category, location, and reference number.
  3. In case of any errors or missing details, you can contact our support team immediately using the information on the Contact Us page.

2.2 Ex-Serviceman Verification

If you have registered as an Ex-Serviceman, your access to certain member benefits will be confirmed only after document verification by the Sainik Setu review team. Verification updates will be communicated via email.

3. Service Processing and Timelines

3.1 Digital enquiry Delivery

  1. Enquiries submitted for services are forwarded to the relevant service providers within 1–2 business days.
  2. Users will receive a confirmation message once their enquiry is successfully submitted.
  3. The respective service provider may contact the user directly to discuss availability, pricing, or additional details.

3.2 Booking Delivery

  1. For bookings such as Home Nursing Services, your request will be processed after form submission and confirmation.
  2. The response or service initiation timeline depends on provider availability and communication between both parties.
  3. Sainik Setu ensures that only active listings are shown on the website for reliable coordination.

4. Communication and Status Updates

  1. Registered users can view the status of their bookings and Enquiries in the Member Dashboard.
  2. Updates such as “Pending,” “Confirmed,” or “Completed” will be reflected in real-time once processed.
  3. Notifications regarding booking changes, cancellations, or confirmations may be shared via email or dashboard alerts.

5. Geographic Scope

Sainik Setu currently operates within India, and the listed services are available only in selected cities and states where verified partners operate. Users are advised to check service availability in their location before submitting an enquiry or booking.

6. Delays or Non-Delivery of Services

While we strive to ensure prompt and efficient coordination, service timelines may vary due to:

  1. Provider availability
  2. Location-based limitations
  3. Public holidays or unforeseen delays

In such cases, users will be informed promptly via email or phone. Alternate service options may be suggested (if available). Sainik Setu will not be liable for delays caused by third-party providers or circumstances beyond its control.

7. Cancellation and Modifications

  1. If you wish to modify or cancel your booking or enquiry, you may do so by contacting our support team or through your Member Dashboard (if applicable).
  2. Modifications are subject to the policies of the respective service providers.
  3. Once a service provider confirms your booking, any further changes must be coordinated directly with them.

8. No Physical Shipping

  1. Sainik Setu is a digital service facilitation platform and there is no physical shipping or delivery of products.
  2. All confirmations, Enquiries, and service-related communications are managed electronically.
  3. Users are requested to ensure that their email address and contact number are accurate for timely communication.

9. Contact Us

For any questions or concerns related to service delivery or confirmation, please contact:

Sainik Setu

Address : No 2-114, B /1, Gopalpura, Santhekatte, Udupi Dist, Karnataka – 576105

Contact Number: +91 - 7259691399

Email: info@sainiksetu.com